Barbucks

I Hate Working Weekends

But not why you’d think.  People just seem stupider on weekends.  Our weekday regulars know what they want, and WE know what they want, and we have them in and out quickly.  We sometimes even have time for a friendly chat. 

The weekend people don’t want to hear that a Caffe Latte is the same as a Latte, or that a Mochachino is the same as a Mocha, or that Tall = Small.  WE know what they mean, but when we try to explain to them what they will hear when the Barista calls out their drink (so they won’t be waiting 20 minutes, and then annoyed, asked the Barista where their order is), they freak out and yell at us saying that “our language” is too complicated. 

Yes, “our language” is weird.  But by making it consistent, you know exactly what you are getting when you walk into any Starbucks anywhere.  You can’t say that for most coffee shops.

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Clarity

I always repeat an order when a customer says it to me, just to make sure I write it on the cup correctly.  I don’t want mistakes down the line because it’s just a hassle.

I’ll ESPECIALLY do this, sometimes multiple times, if the customer has an accent.

A foreign woman came in and ordered a dopio espresso.  After she received her drink, she got mad that another one didn’t come out.  The barista asked me what happened, and I said I only rang her up for one.  So I had to charge her for a second one.  She then questioned why the price on the board was different than the price on the register.  I told her it’s because we charge tax in the US. 

She handed me bills, and in order to give her change, I had to open a roll of coins.  As I was making change, she rudely said that she was having to wait a long time.

I was so shocked.  We were complying to everything she wanted, she skipped the line to fix her order, and she never corrected me when I repeated her order in the first place. 

Some people just go out of their way to be nasty to anyone and everyone to make themselves feel better.  I get a lot of these types at work.  It toughens me up.

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Why Do I Hear About Big Changes At Starbucks From Twitter, And NOT My Boss?

I was at work yesterday morning, with my manager, and instead of informing me that Starbucks now has a new Trenta size Iced cup (31 oz), we just went about our normal day.  It wasn’t until I was checking my twitter account later in the day that I ran across a CNBC tweet about the whole thing.

Full Article Here.

Thirsty?  Need 31oz of refreshment?

Pay Attention!

You know what’s really easy to do?  Pay attention to what’s going on around you. 

You see that the person in front of you didn’t get their drink or food at the register, they’ve moved to the other side of the store.  Humm.  Maybe you should go over there and wait for your drink too.  Or, did you hear what the person in front of you ordered?  Or see what the person in front of you looked like?  Maybe your drink will come out after theirs!  What a novel concept!  Or are you WITH someone who is ordering the same drink as you, even though you are not paying together?  Maybe it would be helpful for us if you ordered at the same time!  We could make both drinks together and ring you up separately!  Gosh!  Making someone else’s life easier?!  But, that takes effort! 

Come on people. 

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