I opened this morning. I was in one corner slicing bagels and my shift supervisor was in the other corner vaccuuming. A guy walks up to the counter and just shouts his order at us. Doesn’t even wait for us to greet him, or, for that matter, doesn’t even greet us. My back is turned, so I think my shift has got this one. I give it a minute and realize he’s not being helped, so I go over.
He orders his coffee and a bagel with cream cheese. I call the coffee order to my shift and ring him up. After he pays, he says: “Make sure that’s two cream cheeses!”
Now, cream cheese costs extra. I don’t know if he was trying to beat the system, but he didn’t seem like the type that WOULDN’T voice his opinion or FORGET to tell me what he wanted. Plus, he was being rude. I don’t move and I take the person after him. He stares at me and says: “You’re going to get my bagel right?”
Sweetly, I grit my teeth and say: “Yes sir, one minute.”
Just so everyone knows- you catch more flies with honey. And you are more likely to be served in a timely manner. We can’t spit in your food, but we can take our time and make you late. And the ruder you are, the slower I become.
| venti |